Your views are very important to us and we take any feedback we receive very seriously. If you would like to comment, or are unhappy with any aspect of our work, please do let us know.
How to send feedback or complain to Borders Forest Trust
You can contact us in any of the following ways:
Our promise to you
- We follow the Institute of Fundraising’s Code of Fundraising Practice (www.institute-of-fundraising.org.uk/guidance/code-of-fundraising-practice)
- We will treat your feedback or complaint very seriously.
- We aim to respond within ten working days.
- If we need to investigate anything further we will let you know we have received your correspondence and tell you how long it will take us to look into your query or complaint.
If you are still dissatisfied
If you make a complaint about fundraising which we can not resolve for you, or you are dissatisfied with how we handle your complaint, you can appeal to Borders Forest Trust’s Trustees directly. Please call, write or email our main office and ask ‘For the attention of the Chair’ and your correspondence will be passed on immediately.
Third stage complaints
Should you still not be satisfied with the way Borders Forest Trust has dealt with your concerns, you can make a complaint to the Independent Panel. You can visit https://fundraisingcomplaints.scot/, call them on 0808 164 2520 or email [email protected]